How Job Aid Basics Can Help You
You've probably heard the phrase
“job aid” mentioned before. If you're a
trainer or instructional designer or someone who provides support to
performers, you probably have experience developing job aids. Or, maybe you've read some of
the literature explaining how job aids
are such an effective and cost-productive means of providing “just in time”
performance support and it sounds like a good fit given the time urgent client
demands you face. You might have heard other people use the term “job aid,” and
you've decided you need to find out more about what job aids are and how to develop them. Perhaps
you're trying to improve the ability of line managers and performers to develop
quick, effective ways of dealing with some kinds of performance problems.
Regardless of your reason, the act of picking up this book probably means you
have some practical questions about job aids you'd like answered.
Why Use Job Aids?
Job aids are designed to provide
information to support performers on specific job related tasks. Joe Harless
(1996), in his work with the Harless Performance Guild, found that the majority
of performance problems could be attributed to information issues. Job aids are designed to help address
performance gaps due to information issues. Even though job aids address these problems, solutions
that close performance gaps can have a large effect on the number of
performance problems in a given organization. Therefore, because so many
performance gaps are due to information issues, job aids are likely to be an appropriate
solution for most organizations.
No comments:
Post a Comment