POSITION DESCRIPTION:

This position will maintain established security policies and procedures that will protect Spurs Sports & Entertainment (SS&E) franchises, the AT&T Center, along with its assets, employees and guests. The person in this position must be able to control access into the AT&T Center, properties and its secured areas; patrol the facilities paying special attention to activities or situations that may breach security or pose a safety hazard. Successful employees in this position must possess the ability to follow directions and quickly respond to alarms and emergency situations where an immediate decision to maintain a safe and secure environment is required. Security Guards would be required to potentially take immediate action and decide how to effectively maintain a safe and secure environment.  .

Security Officers must have a basic understanding of security access control systems, protocols, and other security related equipment. This is a progressive level of achievement after the Event Security Guard has achieved an established high level of performance over the course of no less than 1 year timeframe. Scheduled hours may be limited due to the varying event schedule at the AT&T Center.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self development.
KRA's (Key Responsibility Areas)

1. Regulate and control access to restricted and secure areas. (i.e. event level, receiving dock, locker rooms, and other sensitive areas)
2. Monitor, patrol and respond to alarms/emergency situations inside/outside the AT&T Center and grounds. Provide quick, professional and effective response in security and/or safety related situations.
3. Serve and interact with guests attending AT&T center games and events. Provide information and direction to inquiries from the public or AT&T Center employees. Interact professionally and notify the proper authorities or personnel, as situations dictate. Provide information and direction to inquiries in a positive and friendly manner.
4. Complete effective communication, both verbally and written where appropriate, in situations where reports are generated or direction is needed. Prepare effective incident/accident reports.
5. Consistently and appropriately problem solve. Identify, diagnose and resolve safety concerns. Effectively generate safety awareness and training. Identify and effectively enforce guidelines to reduce unsafe practices.
6. Complete recognition in support of company initiatives. Provide service to both internal and external customers in a positive and friendly manner.
7. Establish confidence and trust with internal and external customers based on high performance.
8. Development of specialized arena knowledge and personell needs.